Returns & Exchanges
At ONDO®, we want you to be completely satisfied with your purchase. If your items aren't the perfect fit, you can return or exchange unworn merchandise within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached and include the provided packing slip inside the box.
Print and Attach Label
Download and print the prepaid shipping label from your email and securely affix it to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location; once received, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing